ISO 9001:2008: Quality Management System
It specifies requirements displaying the ability of an organization in producing products meeting customer and applicable statutory and regulatory requirements. In fact, its core aim is boosting customer satisfaction through the effective application of the system, including processes for continual improvement of the system as well as the assurance of conformity to customer and applicable regulatory requirements.
Some associated benefits of this standard would include increased marketability, reduced operational expenses, Better management control, increased customer satisfaction, improved internal communication, improved customer service, Reduction of product-liability risks, Attractiveness to investors. Each benefit is briefly explained as follows:
increased marketability: this standard has proven that the company is dedicated to providing quality to its customers, which is no small advantage whether the company is negotiating with a long-time customer or endeavoring to pry a potentially lucrative customer away from a competitor Reduced operational expense: the rigorous registration process often exposes significant shortcomings in various operational areas. When these problems are brought to light, the company can take the appropriate steps to improve its processes.
Increased customer satisfaction: as ISO 9000 certification process leads to the improvement of the quality of products, it brings about higher levels of customer satisfaction.
Improved internal communication: The ISO 9000 certification process encourages various internal areas or departments of companies to interact with one another in hopes of gaining a more complete understanding of the needs and desires of their internal customers.
Reduction of product-liability risks: it is commonly believed that companies succeeding in being granted the ISO 9000 certifications are less likely to be hit with product liability lawsuits, etc., because of the quality of their processes.